Zoho Desk
By Zoho Corporation
Zoho Desk is a context-aware assist desk software program that helps businesses focus on the client. It's handy to use, could be customized to suit any enterprise, and would not cost a fortune. Zoho Desk comes from Zoho, the working system for business.
Key options:
- Work Modes manage your tickets based mostly on due time or buyer sort, so you know which ticket wants you first.
- Zoho Desk brings in customer information from Zoho CRM, so you possibly can put a face to each ticket.
- Tickets are displayed as conversations, so agents can stay updated on ticket exercise.
- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to shut tickets sooner.
- The Notification Centre brings you updates in your tickets, so you keep up to the mark wherever you're.
- Perform frequent ticket actions like edit, close and transfer with fast swipes.
- Create, view, edit and delete tickets from any department.
- Add and replace comments and ticket fields.
- Receive push notifications on ticket updates, comments and @mentions.
- Re-assign tickets to different group members and choose up unassigned tickets.
- Move tickets to different departments.
- Receive and view attachments on tickets.
- Save responses as drafts, access, edit and ship them later.
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Hello, there! We’re delighted to inform you all concerning the thrilling updates that we’ve made to Radar for Zoho Desk. These updates encompass each the shape and performance of the app. What this means is you can now do a lot and do all of it easily. First off, we now have redesigned ...
