ServiceDesk Plus SaaS HelpDesk
By ManageEngine
ServiceDesk Plus Cloud for Android enables you to entry your IT service desk and carry out a bunch of actions out of your cell phone. Now you'll be able to provide uninterrupted IT assist to finish customers anytime and anywhere using your cell gadgets, just as you'd in ServiceDesk Plus on the web. The cell app is designed to allow technicians to provide resolutions to finish customers by getting the full image of the issue at hand, collaborating with different technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with finish customers on the cell app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among different capabilities, it is also a great place to maintain monitor of all bulletins.
Here are some of the app’s different options:
● Create, choose up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night time mode help.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs utilizing closure codes and status change comments.
● Monitor IT technician's productiveness with the worklog timer beneath request particulars.
● Create information base articles with rich-text formatting.
● Leverage multiple login methods, together with SAML authentication.
● Execute subject and kind guidelines when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
Here's a smart way to have your IT helpdesk software at your fingertips, literally! ServiceDesk Plus, your IT help desk genie, is now accessible on your android cellular gadgets. Tackle your tickets whereas on the go! ● Log in, manage and clo...
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