Dynamics 365 Remote Assist
By Microsoft Corporation
Microsoft Dynamics 365 Remote Assist empowers technicians to collaborate and solve issues with remote collaborators using Microsoft Teams or Dynamics 365 Remote Assist, reducing journey time and price. Technicians and distant collaborators can add blended reality annotations to supply instructions in context. Technicians can also capture and visualize images and movies of their organization’s property and store them in Common Data Service.
Upon obtain, users could have entry to the 90-day license free trial or use the 30-day trial license supplied by your group, if available. Additionally, each technicians and remote collaborators may have a free or paid model of Microsoft Teams. Additional hardware and license necessities differ for out there features and content material. After this trial period, the technician will need a paid Remote Assist license, which comes with Microsoft Teams and capability for Common Data Service.
Features*
• One-to-one and group video calling
• Supports Microsoft Teams Meetings
• Add blended reality annotations in space
• Capture and annotate pictures and videos of property and retailer them in Common Data Service
• Annotate on a 2D picture seize of the space during a call
• Send and receive messages, in-call snapshots, and recordsdata through the text chat
• Capture session history by way of name recordings
• Integration with Microsoft Dynamics 365 Field Service
• Ability to hyperlink call historical past, in-call snapshots, and information shared throughout a Remote Assist mobile name to an related Field Service work order
• Ability to start a call to a remote collaborator from the Dynamics 365 Field Service mobile app to the Dynamics 365 Remote Assist cell app
• Availability on cellular devices without augmented reality (AR) support
• Included on the Microsoft Intune permitted client app list
*Commercial features of this app require a paid or trial Microsoft Dynamics 365 Remote Assist and Microsoft Teams subscription for work. If you’re undecided about your company’s subscription or the companies you have access to, go to http://aka.ms/GetRemoteAssist to get linked with a Dynamics resolution professional or contact your IT division.
By downloading Remote Assist, you comply with the license (see aka.ms/RemoteAssistSoftwareLicense) and privateness phrases (see aka.ms/privacy). For assist or feedback, email us at [email protected].
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